Terms of service

Last Updated: October 21, 2026

Welcome to Vellastep. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Vellastep.

Vellastep operates this website and online store to offer footwear and handbags, together with related product information, ordering services, payment processing, shipping information, and customer support.

Our online store is powered by Shopify, which provides the e-commerce platform used to operate our store and facilitate online transactions.

By accessing our website, browsing products, placing an order, or using our services, you agree to these Terms of Service and the applicable policies published on our website, including our Privacy Policy, Shipping Policy, Payment Policy, and Return & Refund Policy.

If you do not agree to these Terms of Service, please do not use our website or services.

1. Eligibility and Account Responsibility

By using our website or placing an order, you confirm that you are legally permitted to enter into these Terms of Service under applicable law.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, to the extent permitted by applicable law.

You agree to provide accurate and complete information when creating an account, placing an order, or contacting customer support. Please contact us promptly if you believe your account has been accessed without authorization.

2. Products and Product Information

Our online store may display product descriptions, images, prices, available sizes, colors, materials, features, and availability information for footwear and handbags.

Product colors and appearance may vary depending on device settings, screen displays, lighting, and photography. Please review the product description, sizing information, available options, and displayed price before placing an order.

We make reasonable efforts to keep product information current and accurate. However, errors or omissions may occasionally occur. We may correct inaccurate information and update product details, prices, or availability, subject to applicable law and any rights that customers have already acquired.

If an ordered item becomes unavailable before fulfillment, we will contact you using the information provided with your order. If we cannot fulfill the item, we will cancel the affected item and refund the amount paid for it to the original payment method, subject to applicable law.

3. Orders and Billing

When placing an order, you agree to provide accurate billing, shipping, and contact information. Please review your order details before submitting your purchase.

Submitting an order authorizes the applicable payment provider to process the amount displayed at checkout, including applicable product prices, discounts, taxes, and shipping charges.

We offer free shipping on orders shipped within the United States. For orders shipped to other supported destinations, available shipping options and any applicable charges are displayed at checkout. Please review our Shipping Policy and the final order total before completing your purchase.

An order confirmation indicates that we have received your order. It does not necessarily mean that the order has shipped or that fulfillment has been completed.

To the extent permitted by applicable law, we may decline or cancel an order where payment authorization fails, an item cannot be fulfilled, a transaction reasonably appears unauthorized or fraudulent, material information required to process the order cannot reasonably be verified, a material pricing or technical error affects the order, or fulfillment would violate applicable law.

If we cancel an order or an item after payment has been received, any refund due will be issued to the original payment method, subject to applicable law. We will not use this provision to remove rights that customers have under applicable consumer protection laws.

4. Payment and Pricing

Payments are submitted through the checkout available on our website and are processed through Shopify and the applicable payment providers. Payment methods available for a particular order are those displayed and selectable at checkout.

Product prices and the applicable currency are shown on the website and at checkout. The final order total, including applicable taxes, discounts, and shipping charges, is displayed before you complete your purchase.

Payment must be successfully authorized before an order can be processed. If a payment is declined or cannot be authorized, the order may not be processed until the payment issue is resolved.

Payment information is handled through Shopify and the applicable payment providers in accordance with their services and applicable privacy and security practices. Please review our Privacy Policy and Payment Policy for additional information.

5. Shipping and Delivery

We ship to supported destinations listed in our Shipping Policy and available through checkout. Shipping methods, applicable charges, order processing information, and estimated delivery times depend on the destination and the options available for the order.

Any delivery time displayed on our website or at checkout is an estimate unless expressly stated otherwise. Actual delivery may be affected by carrier operations, customs processing, weather, or other circumstances outside our reasonable control. This does not affect any rights you may have under applicable law.

You are responsible for providing a complete and accurate shipping address and contact information. Additional information about order processing, delivery estimates, tracking, and shipping arrangements is available in our Shipping Policy.

6. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Please review that policy before placing an order to understand the return window, eligibility requirements, return procedure, and refund conditions.

Eligible returns must be requested within the 30-day return window described in our Return & Refund Policy. You must contact us and obtain return instructions or authorization before sending an item back. Do not send a return to our business address unless we have specifically authorized that destination for your return.

Vellastep covers return shipping costs for eligible ordinary returns, including qualifying returns requested because of size, color, or personal preference, in accordance with our Return & Refund Policy.

If an item is incorrect, damaged, defective, or otherwise qualifies for a return due to an issue for which we are responsible, please contact us for instructions. We will handle the request in accordance with our Return & Refund Policy and applicable law.

Approved refunds are issued to the original payment method. Banks, card issuers, and payment providers may require additional time to post a refund after it has been processed.

Please refer to our Return & Refund Policy for complete details about return eligibility, return instructions, exchanges, return shipping costs, and refund handling.

7. Intellectual Property

Unless otherwise indicated, website content, including text, graphics, logos, product descriptions, and website design elements, is owned by Vellastep or used with permission and may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or otherwise use website content without the required permission, except where permitted by applicable law.

8. Acceptable Use

You agree not to use our website or services for unlawful purposes, fraudulent activity, unauthorized access to our systems, interference with website security or operation, or submission of knowingly false account, billing, shipping, or order information.

We may take reasonable steps to protect our customers, website, and operations, including restricting access or declining transactions where permitted by applicable law.

9. Website Availability and Disclaimers

We make reasonable efforts to keep our website and product information available and current. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at every moment.

To the extent permitted by applicable law, the website and its services are provided on an “as available” basis. Nothing in these Terms of Service excludes or limits any warranty, consumer right, or legal protection that cannot lawfully be excluded or limited.

10. Limitation of Liability

To the extent permitted by applicable law, Vellastep will not be liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, our website or services.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by law, or affects any non-waivable rights or remedies available to customers under applicable consumer protection laws.

11. Changes to These Terms

We may update these Terms of Service from time to time. Updated terms will be posted on this page together with a revised “Last Updated” date.

Changes apply as permitted by applicable law. Your continued use of the website after updated terms are posted indicates acceptance of the revised terms only to the extent such acceptance is legally effective.

12. Contact Information

If you have questions about these Terms of Service, an order, payment, shipping, or a return, please contact us using the information below.

Store Name
Vellastep

Website
https://www.vellastep.com/

Customer Support Email
hello@vellastep.com

Customer Support Phone
+1 660-683-5307

Business Address
294 Hwy H, Henley, MO 65040, United States

Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM Central Time (CT)
Saturday–Sunday: Closed