Payment Terms

Last Updated: October 20, 2026

This Payment Policy applies to purchases made through https://www.vellastep.com/.

Prices and Currency

Product prices and applicable currency are displayed on our website and during checkout. Available currencies may vary depending on your destination and checkout settings. Before completing your purchase, please review the product price, applicable discounts, taxes, shipping charges, and final order total displayed at checkout.

Vellastep offers free shipping throughout the United States, with no minimum order amount. For international orders, available shipping options and any applicable shipping charges will be displayed during checkout before you complete your purchase. Please review the final order total before submitting your payment.

Vellastep currently offers an automatic 20% discount on all products. The discount is applied according to the active promotion settings and will be reflected in the order total at checkout when applicable. Please review the final order total before completing your purchase.

Available Payment Methods

Vellastep supports Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, Bancontact, and BLIK, subject to availability at checkout.

The payment methods available for a specific order may vary depending on the destination, currency, and checkout eligibility. Please refer to the payment options displayed at checkout to confirm which methods are available for your purchase.

Payment must be successfully authorized before an order can proceed to processing. If your payment cannot be completed, please review your billing details or contact your payment provider for assistance.

Payment Processing and Security

Checkout is provided through Shopify and the payment services made available for your order. Payment information is processed through the applicable payment service providers in accordance with their processes and policies.

For your security, please do not send full payment card numbers, card security codes, or other sensitive payment credentials to our customer support email address.

Billing Information and Order Verification

Please provide accurate billing, shipping, and contact information when placing an order. Additional verification may be required if payment or order information needs to be confirmed. If a payment cannot be successfully authorized or the necessary verification cannot be completed, the order may not be processed.

Refunds

Approved refunds are issued to the original payment method in accordance with our Return & Refund Policy and the applicable payment provider's procedures.

After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account. The time required for the refund to appear may vary by payment method and provider.

Contact Information

Store Name
Vellastep

Website
https://www.vellastep.com/

Email
hello@vellastep.com

Phone
+1 660-683-5307

Business and Contact Address
294 Hwy H, Henley, MO 65040, United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Central Time (CT)

If you have questions about payments, billing, or refunds, please contact us using the information above. For return eligibility, return procedures, and refund conditions, please review our Return & Refund Policy.